1. All business must be initiated with a completed and signed order form with deposit (where applicable). Order forms are available for download from the website or will be mailed on request.
    
2. Every care is taken with original material however we can not be held responsible in the event of loss or damage. We strongly advise sending valuable material by Royal Mail Special Delivery. Where possible a back-up should be made of all material submitted.
    
3. Original material, footage or photographs, are preferred. This ensured high quality transfer. Video footage can be submitted on VHS video, DV video, Hi-8 or Video 8 cassettes or DVD. If on DVD uncompressed data is preferred. Where possible your material should be original, first generation quality otherwise the quality of the final product will suffer.
    
4. Original photographs are preferred. These will be scanned at high resolution and returned to you. Photographs can also be supplied in digital format on CD-Rom.
    
5. As part of our service, showreel material will be stored digitally on our hard-drive for 3 years. This is to allow further use of your footage should updates to your showreel be required and reduces the need for material to be re-submitted. You hold full control over the use of this material and can request deletion at any time. Where material has been stored for 3 years you will be given the option to store for a longer period. This does not apply to personal video submitted for transfer.
    
6. Copyright of all commercial material is respected. We do not transfer copyrighted material except for use in professional showreels. In respect of showreels use of such material is for personal/promotional use only. We assume that you, or your agent, have been granted full consent for use of such material.
    
7. All copies are guaranteed against defects for 90 days. If you are not absolutely pleased with your order we will be happy to make an exchange or refund (less original P+P). Simply return the item to us within 90 days via registered Post.
    
8. Preferred method of communication is by email to info@ab-productions.co.uk. Alternate contact details are given on our web site. Text messages can be sent to the mobile number though replies will be sent via email.
    
9. Normal business hours are Monday to Friday, 10am to 6pm – depending on customer requirements.
   
   Holiday periods will be notified to clients in advance. No material should be sent during these periods. Any correspondence received during holiday periods, either by email, letter or text message, will be processed once the holiday period has ended.
    
10. Invoices will be issued on or around the third Monday of each month by email. Payment must be made within 30 days of receipt of invoice. Cheques must be crossed and made payable to ‘Adrian Ball’. A reminder will be issued by email should any invoice remain unpaid after 30 days. If payment is not received any further reminder sent via Royal Mail will incur a £2.00 administration fee.
    
    DVD Media
     
11. There are currently two types of DVD discs for storage and playback of digital media - DVD+R and DVD-R discs. We use DVD-R discs which are compatible with most DVD players and computer DVD-ROM drives. We strongly recommend that showreels are mastered to DVD-R disc to provide best compatibility. Some older DVD players are not able to accept this format. Please check your player is compatible with DVD-R discs before placing your order.
     
12. You must inform us in advance if you require DVD+R discs. If you are unsure which DVD format to use please contact us with details of your DVD player make and model number and we will advise.
     
13. If your DVD does not play please follow these steps before returning for refund or replacement:
    
    i. Check that your DVD player is compatible with DVD-R discs;

ii. Check the surface of the DVD. If it is scratched or dirty attempt to clean with a lint-free cloth, wiping from the centre to the edge of the disc;

iii. Try playing the DVD on another DVD player;

iv. Try playing the DVD in a computer DVD-ROM drive;

v. Should the DVD still not play return all non-playable discs and they will be checked and replaced;

vi. An exchange or refund will only be given on receipt of a faulty DVD.