What is the audio & video quality of the transfers?

The quality of the recordings is really based on your original material. If your original is a VHS video then you will get VHS quality. If your original is from a Hi-8, S-VHS or Mini DV, you will get very high resolution video & digital quality sound. Usually the DVD's image will be slightly better than the original.

How many minutes of stereo audio & video will fit onto a disc?

To maintain the highest quality of sound and picture we record up to 120 minutes (2 hours) onto one DVD disc .

If you send in two tapes each containing 3 hours of video (6 hours), you would get back the original tapes plus 3 DVD disc's (2 hours each).

What if I have a tape that is longer than one disc can hold?

If your original material is longer than 2 hours, you will need 2 or more disc's to complete the transfer.

Can I put more than 1 tape onto a disc?

Yes. We can combine your footage up to 2 hours onto one DVD disc.

What if I have several tapes that I want transferred to DVD?

No problem. If you don't want us to do custom printing on your disks, then just fill out one order form for all of your tapes. We will package the new DVD with your original tape so you know what disk goes to which tape. Then you can write onto the disk whatever you want as far as program name, etc. If you need us to custom print the disks, then you need to affix an order form to each tape so we know what you want printed on the disks.

How much will the postage charges be if I send in more than one tape to be transferred to DVD?

We only use Royal Mail Special Delivery to return your material along with the DVDs. We charge £10.00 for this service, irrespective of the number of video tapes.

Does the Disc created by you play on a DVD set-top player?

There are currently two types of DVD discs for storage and playback of digital media - DVD+R and DVD-R discs. We use DVD-R discs which are compatible with most DVD players and computer DVD-ROM drives. We only use high-quality DVD discs which offer reliable compatibility with the majority of DVD players.

To find out if your DVD player is compatible, check your owners manual or contact your players manufacturer and ask if your system plays DVD-R media.

You must inform us in advance if you require DVD+R discs. If you are unsure which DVD format to use please contact us with details of your DVD player make and model number and we will advise.

I had a disk transferred and when I play it on my DVD player or computer, it either plays for a few minutes and then the screen turns blue, or it doesn't play at all, why?

This happens when your DVD player is not 100% DVD-R compatible. Check with your instruction manual to make sure that your machine will play DVD-R disks.

How do I view the video on my PC?

To view the DVD on a computer, place the disc in your DVD drive. Usually your DVD player will start automatically, otherwise start the DVD video software that came with your computer or DVD drive and play the disc.

After I get the DVD, can I edit the material on my computer?

To edit a DVD, copy the largest file from the disk that you receive to your hard drive and then rename the "VOB" file extension to: "MPG". You will then be able to play and edit the disk on your computer providing you have a DVD-R drive and editing software.

If I use my computer to view the disc, will it play "Full Screen"?

Yes, it will play just like any movie DVD.

Does the price include labels or printing on the Disc?

Custom printing is included on every disc using images from your footage. You can also use your own photos and we'll custom print it directly onto the disc.

What happens when I insert the disk into my player?

When you place the disk into your player, it will display a menu screen from which you can select the title you want to watch.

Will the disk have menus and/or chapters?

There is a main menu which shows the title of each programme on the DVD. Chapter markers will be added to lengthy sequences to enable you to select favourite scenes easily.

How should I mail my master tape(s) to you for transfer?

Videotapes should be placed in a small box or padded jiffy bag along with our Video to DVD Transfer Order Form. Your material is valuable and you may wish to send via Royal Mail Special Delivery to minimise the risk of loss or damage.

Are protective sleeves included in the price?

Yes. The DVD is labeled and packaged in a DVD case. Showreels are mailed in clear protective sleeves.

How long does it take to get to get the job done?

We process each order when received and take time and care to provide the best possible transfer from your source material. Our target is to process and ship your order within 4 weeks, however this may not be possible during busy periods or for large or complex orders. Please contact if you require an estimated completion time.

What format can my master video tape be?

We can transfer from the following formats:

VHS * S-VHS * Mini DV * Hi-8 * Digital 8 * NTSC * PAL

(Foreign video tapes must first be converted to the PAL System)

Can you make a DVD from a foreign video tape?

Yes. We can transfer NTSC and PAL video tapes.

Can you make transfers from a tape recorded at the slow speed?

Yes, however the faster the speed your tape was recorded at, the better the quality. For best results, only use the fast (SP) speed when recording a VHS tape.

How should I fill out the order form?

Neatly print or type. A signature is required on all orders. Please remember to provide a contact telephone number should we need to contact you about your order.

What forms of payment do you accept?

We accept cheques, postal orders and UK sterling money orders and PayPal for online transactions. At the moment we do not accept credit cards. We do not recommend sending cash.

If I already have a DVD disc, can you make copies of it?

Yes. We can make duplicates of any DVD as long as it does not have copy protection recorded on it and it is your own material.

What happens if I get a defective Disc?

If your DVD does not play please follow these steps before returning for refund or replacement.

1. Check that your DVD player is compatible with DVD-R discs;
2. Check the surface of the DVD. If it is scratched or dirty attempt to clean with a lint-free cloth, wiping from the centre to the edge of the disc;
3. Try playing the DVD on another DVD player;
4. Try playing the DVD in a computer DVD-ROM drive;
5. Should the DVD still not play return all non-playable discs and they will be checked and replaced
6. An exchange or refund will only be given on receipt of a faulty DVD.

All copies are guaranteed against defects for 90 days. If you are not absolutely pleased with your order we will be happy to make an exchange or refund (less original P+P). Simply return the item to us within 90 days via registered Post.

Can you transfer or copy adult material?

Yes, but ONLY if it used for research or educational purposes. Please contact prior to submitting this material.

We do not copy adult material containing images of persons below the age of 18 years old. Any such material will be submitted to the relevent authorities for investigation.